One&Only Cape Town Hotel - Cidade Do Cabo

O serviço foi o que mais me impressionou. Ótimo atendimento e muita simpatia.

Único ponto negativo é a internet. Limitação para acesso diário.

O apartamento localizado na ilha e a piscina do hotel

Nada a registrar

Great service and staff, beautiful hotel, great location, great for kids.

They have to improve the Isola restaurant

View from balcony, pool, quality and choice of breakfast, nobu. Attentiveness from Brendan who led reception

Too quiet to walk back from waterfront in evening, nearly got robbed

Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good.

Could do with better design barth.

It was the perfect hotel for my 25th wedding anniversary. The staff were friendly and helpful and I will recommend the hotel to anybody I know.

extremely competent and friendly staff and beautiful suite , we stayed there before and will return . food great , we like finesse and small portions ,

Absolute luxury. Great service, great staff. Everyone made us feel special - upgrade of our suite, rose petals, stunning rooms. Everything was so great and relaxing. The proximity of the hotel to all the life of the Waterfront was also a great plus.

What is there not to like.

1. Was disappointed, the room which we booked and confirmed was not available. We were given a smaller room but upon protesting, hotel apologized for the error advising that the booked room is not available. We insisted on the booked room & after waiting for some time it was eventually made available. 2. The Spa is not value for money. Ladies allocated to us were not experienced at all and this affected our Spa experience. 3. Was dissappointed to note that high tea variety has almost been cut by half compared to what used to be available a year ago, also not in line with what you usually find in other 5 star hotels. 4. Bathtub not comfortable if you want to have a relaxed bath.

Friendly sevice & welcome - Feroz was awesome ! Nobu was an absolute delight, attention to detail and quality of food fantastic

Nothing

Pool area. Quality of rooms and all services other than conciege and catering staff.

Breakfasts not as good as other luxury or some cheaper hotels in Cape Town like the Vineyard Hotel and certain of the catering staff and some of the conciege staff inadequately trained.

The staff are very friendly, the location was the best everything was near by . there was a kids club for our children with excelent staff working in it .

The hotel is not arranging for complementary airport transportation while cheking out . I asked for it and they call a taxi for that . also the vriety of the room service meals . for muslims the hotels are not providing halal food .

The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic.

The attitude of "manager" (in charge of seating) at breakfast.

Comfort

The tap in the bath was leaking on the first day